Please reach us at lisa@bluebellcottagekitchen.co.uk if you cannot find an answer to your question.
Where is your bakery based?
We are a home-based bakery in Sindlesham, Berkshire and operate from a registered domestic kitchen in accordance with local food safety regulations.
Do you have a physical shop?
No, we do not have a walk-in shop. All orders are made in advance and collected or delivered by arrangement.
How far in advance should I place my order?
We recommend placing orders at least 7 days in advance. For large or bespoke cakes and patisserie orders, more notice is required.
Do you offer bespoke or made-to-order items?
Yes! Many of our patisserie items can be customised. Please contact us to discuss flavours, designs, and dietary requirements.
Is there a minimum order value?
A minimum order value may apply, particularly for bespoke or delivery orders. This will be confirmed when you enquire.
Can I make changes after placing an order?
Changes may be possible depending on notice given and preparation stage, but cannot be guaranteed. Please contact us as soon as possible if you need to amend an order.
Do your products contain allergens?
Yes. Our products commonly contain allergens, including (but not limited to):
Can you cater for allergies or intolerances?
We can often adapt recipes, particularly for gluten-free, but please note that we work in a kitchen that handles all major allergens. As a result, we cannot guarantee that any product is completely allergen-free.
Are your products suitable for vegans or plant-based diets?
We do not currently offer vegan or plant-based cakes, desserts or patisserie.
How do I pay?
Once we have received and confirmed your order, you will be sent a secure payment link. Payment will be required within 24 hours of receiving the link to secure your order. Late payment may result in your order being cancelled.
Is a deposit required?
For larger or bespoke orders and wedding, a non-refundable deposit is required.
Do you offer delivery?
Delivery may be available locally for an additional fee, subject to availability.
Can I collect my order?
Yes, collection is available by prior arrangement at an agreed time.
What is your cancellation policy?
Cancellations made with sufficient notice may be eligible for a partial refund. Deposits are non-refundable. Late cancellations may not be refunded.
Do you offer refunds?
Due to the perishable and bespoke nature of our products, refunds are not offered for change of mind. However, if there is a genuine issue with your order, please contact us within 24 hours and we will do our best to resolve it.
Are you registered with the local authority?
Yes, our kitchen is registered with the local council and follows all relevant food hygiene and safety regulations.
Do you follow food hygiene standards?
Absolutely. We take food safety extremely seriously and maintain high hygiene standards at all times.
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